SOCIAL & COMMUNITY SERVICES MANAGER

Job Title: Social and Community Services Manager

Location: Oakland California

Employment Type: full-time (1fte)


Position Summary: We are seeking a strategic, community-driven, and detail-oriented Social and Community Services Manager to lead our social programs and oversee key financial operations for the organization. This role blends heart and strategy—supporting individuals and communities through direct service oversight, while also managing financial systems, reporting, and compliance to ensure the organization’s long-term sustainability.

Key Responsibilities:

Program & Community Services:

  • Plan, implement, and evaluate social and community programs and services.

  • Supervise, support, and develop a team of program coordinators, case managers, and outreach staff.

  • Build and maintain partnerships with community organizations, government agencies, and service providers.

  • Conduct needs assessments to identify service gaps and inform program development.

  • Develop and maintain policies and procedures to ensure the quality and safety of services.

  • Represent the organization at community meetings, coalitions, and public events.

  • Prepare regular reports on program performance, outcomes, and impact.

Organizational Finance & Administration:

  • Support Director of Operations in overseeing the organization’s day-to-day financial operations in collaboration with accountants and external bookkeepers.

  • Manage budgeting processes across departments and track spending against grants and contracts.

  • Ensure compliance with financial policies, procedures, and internal controls.

  • Coordinate annual audits, tax filings, and renewals of financial documents as needed.

  • Manage vendor relationships.

  • Maintain and update financial policies and ensure staff adherence.

Qualifications:

  • Bachelor’s degree in Social Work, Public Administration, Finance, or a related field (Master’s preferred).

  • Minimum 2–3 years of experience in nonprofit management, social services, or community development, including experience with financial oversight.

  • Proven experience in program supervision and financial administration.

  • Strong understanding of issues affecting underserved and marginalized communities.

  • Proficiency in financial software (e.g., QuickBooks, Excel) and reporting tools.

  • Excellent organizational, interpersonal, and communication skills.

  • Ability to manage multiple priorities with a high level of accuracy and attention to detail.

Preferred Qualifications:

  • Bilingual or multilingual skills.

  • Experience managing grant budgets and restricted funds.

  • Familiarity with nonprofit accounting principles and compliance requirements.

  • Experience developing and enforcing organizational policies.

Work Environment:

  • Occasional evening or weekend work required.

  • Some local travel expected.

  • Hybrid work options may be available depending on program needs.

  • How to Apply

To apply, please submit your resume and a cover letter to jobs@cerieastbat.org by May 10th. For questions about the position, contact Human Resources at  jobs@cerieastbat.org.

REGULATORY COMPLIANCE SPECIALIST

FTE: 1fte

Job Summary: We are seeking a detail-oriented and mission-driven Regulatory Compliance Specialist to support our efforts across legal, regulatory, and operational areas. This role ensures that we meet all applicable laws, regulations, and funding requirements while minimizing organizational risk.  The ideal candidate brings a strong commitment to compliance driven by a deep belief in the importance of ethical practices and a motivation to stay informed and proactive in navigating complex regulatory landscapes.

Key Responsibilities:

Organizational Policies & Procedures

  • Support Executive team to ensure the organization operates in full compliance with federal and state laws, particularly in: Healthcare and mental health services, HIPAA privacy and security. Medi-Cal program requirements, California Department of Health Care Services (DHCS) regulations

  • Support Executive Director and Director of Operations in developing, implementing, and monitoring organization policies and procedures that promote ethical practices and compliance.

  • Conduct risk assessments and internal audits to proactively identify areas of vulnerability.

Training & Education

  • Design and deliver staff training on compliance-related topics, including privacy laws, documentation protocols, conflict of interest, and reporting procedures.


Insurance & Waivers

  • Support Director of Operations WHO oversees general liability, professional liability, and directors and officers (D&O) insurance coverage.

  • Develop and maintain participant and volunteer waivers and release forms to mitigate organizational risk.

  • Collaborate with legal counsel to ensure legal language is up to date and appropriately used.

Human Resources Compliance

  • Partner with HR to ensure alignment with labor laws, employee handbooks, mandatory reporting, hiring and termination processes, and workplace safety regulations.

  • Monitor adherence to EEOC, ADA, FMLA, and other employment-related compliance standards.

Data Privacy & Security

  • Implement and monitor systems for protecting sensitive data across departments.

  • Serve as the organization’s HIPAA Privacy and Security Officer, ensuring breach notification, access control, and documentation standards are met.

Governance Support

  • Assist the board and executive leadership with nonprofit governance compliance, including conflict-of-interest disclosures, annual filings, and board training.

  • Maintain documentation for audits, IRS Form 990, and other regulatory filings.


Qualifications:

  • Bachelor’s degree required in the areas of study:  Public Health, Healthcare Administration, Public Administration or other related fields. 

  • 2–4 years of relevant experience in compliance, nonprofit operations, legal services, or healthcare administration.

  • Ability to draft, interpret, and apply organizational policies and legal language.

  • Exceptional interpersonal, investigative, and training skills.

  • High integrity and ability to manage confidential information with discretion.

Compensation and Benefits:

  • Compensation: annual salary, depending on experience.

  • Generous PTO, holidays, and sick leave.

  • 401(k) retirement plan with employer match.

  • Professional development support.

  • Hybrid work schedule and wellness benefits.


How to Apply

To apply, please submit your resume and a cover letter to jobs@cerieastbat.org by September 30th. For questions about the position, contact Human Resources at  jobs@cerieastbat.org.